|
Order Problems
|
|
|
|
|
|
|
|
Customer Support
|
|
|
Having trouble finding the answers to your questions? Email Us
|
|
|
or call us Toll-Free at
|
|
|
1-866-829-3660
|
|
|
|
|
|
|
|
An Item is Missing
|
|
|
Sometimes because of varying item availability and warehouse locations,
you may receive more than one shipment when you place an order with multiple items.
We will not charge you extra for split shipments. The invoice you receive with your
order will tell you which items have been shipped separately. If you still have questions
about items missing from your order, please contact us and one of our knowledgeable Customer
Service Associates will be happy to help you.
|
|
|
Back to Top
|
|
|
|
|
My Order Didn't Arrive
|
|
|
Orders shipped through our UPS shipping options can be tracked by visiting their website at
www.Fedex.com or by using our tracking tool.
Please call or email one of our customer service
representatives and they will provide you with your tracking number.
If you still have questions about an order that has not arrived,
please contact us and one of our knowledgeable
Customer Service Associates will be happy to help you.
|
|
|
Back to Top
|
|
|
|
|
An Item is Damaged or Defective
|
|
|
We are committed to your total shopping satisfaction. If an item you receive from
SpaShoppers.com does not meet your expectations, simply return it to us. Contact
one of our friendly customer service representatives and they will be happy to help
you setup a return or exchange. You will be refunded for the cost of the item and the
sales tax, if applicable. Processing your return for a credit usually takes 7-14 business
days from the day we receive it back at the warehouse.
|
|
|
Back to Top
|
|
|
|
|
Do you have questions?
|
|
Can't find what you're looking for? We have one of the largest selections of
Hot Tub and Spa parts available on the web! If you have any questions or can't
find a product, please call one of our friendly Customer Service Representatives
Toll-Free at 1-866-829-3660 from 8 a.m. to 8 p.m. (EST), Mon-Sat. Or, send us a
customer service request.
|
|
|