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Terms & Conditions
Acceptance
Limited License
Use of This Site
Links to Third Party Sites
Privacy
Copyright & Trademarks
Charges
Risk of Loss
Accuracy of Information
Installations
Pricing
Refusal of Shipment
Modifications
Your Account
Representations
Applicable Law
Indemnification
Limitation of Damages
Disputes
General
Bookmarking
Violation of Agreement
Colors
Shipping/Freight Damage
Site Policies
Customer Support
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Acceptance
Welcome to SpaShopper.com. SpaShopper.com provides their services to you subject to the following conditions. Your use of this website is governed by these Terms and Conditions. Your use of and access to the SpaShopper.com Website constitutes your agreement to follow these Terms and Conditions along with all Site Policies and to be bound by them. If you visit or shop at SpaShopper.com, you accept these conditions.

Legal and Enforceable Online Contract: By your use of this website, YOU AGREE THAT YOU HAVE ENTERED INTO A LEGAL AND ENFORCEABLE ONLINE CONTRACT WITH SPASHOPPER.COM, AND ACCEPT THE TERMS AND CONDITIONS AS STATED IN THIS “TERMS & CONDITIONS” TO GOVERN YOUR USE OF SPASHOPPER.COM.

The SpaShopper.com Web site is owned and operated by Spa Parts, Accessories and Services, LLC. ("we", "our", "us", "SpaShoppers.com). This Agreement is between you and SpaShopper.com, LLC. This Agreement sets forth the terms and conditions governing your use of the SpaShopper.com, LLC Web site. Please read this Agreement carefully. By using the site, you accept and agree to be bound, without limitation or qualification, by the Agreement. If you do not accept all of the terms and conditions of this Agreement, do not use this site. SpaShopper.com, LLC may amend this Agreement at any time without notice to you. You are bound by any such modification or revision and should therefore review the Agreement prior to using the site.

Acceptance of Orders: Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your payment method has been debited, we will issue a credit to your payment method in the amount of the charge.
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Limited License
We grant you a limited, revocable, and non-exclusive license to access and make personal use of the Site. This limited license does not include the right to: (i) frame or utilize framing techniques to enclose the Site or any portion thereof; (ii) modify or download the Site or Content (except caching or as necessary to view the Site); (iii) make any use of the Site or Content other than personal use; (iv) create any derivative work based upon either the Site or Content; (v) collect account information for the benefit of yourself or another party; (vi) use any meta tags or any other “hidden text” utilizing our name or the Trademarks or to otherwise use the Trademarks; or (vi) use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.

We also grant you a limited, revocable, and nonexclusive license to create a hyperlink to the home page of the Site for personal, non-commercial use only. A Web site that links to the Site (i) may link to, but not replicate, our Content; (ii) may not imply that we are endorsing such Web site or its services or products; (iii) may not misrepresent its relationship with us; (iv) may not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content that is lawful and appropriate for all ages; (v) may not portray us or our products or services, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions; (vi) may not use any Trademark; and (vii) may not link to any page of the Site other than the home page. We may, in our sole discretion, request that you remove any link to the Site, and upon receipt of such request, you shall immediately remove such link.

Any unauthorized use by you of the Site terminates the limited licenses set forth in this Section without prejudice to any other remedy provided by applicable law or these Terms and Conditions.
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Use of This Site
This Site and all its Contents are intended solely for personal, non-commercial use. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. All software used on this site is the property of SpaShopper.com, LLC or its suppliers and is protected by U.S. and international copyright laws. The content and software on this site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this site is strictly prohibited.

You agree to use this Site only for lawful purposes. The following activities are strictly prohibited: (i) misrepresenting the identity of a user; (ii) tampering with this Site; and (iii) conducting fraudulent activities. "
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Links to Third Party Sites
This Site may contain links to Sites owned or operated by parties other than SpaShoppers.com. Such links are provided for your reference only. SpaShoppers.com does not control outside Sites and is not responsible for their content. SpaShoppers.com inclusion of links to an outside Site does not imply any endorsement of the material on the Site or, unless expressly disclosed otherwise, any sponsorship, affiliation or association with its owner, operator or sponsor. SpaShoppers.com inclusion of these links does not imply that SpaShoppers.com is authorized to use any trade name, trademark, logo, legal or official seal or copyrighted symbol that may be reflected in the linked Site.
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Privacy
Our Privacy Policy is part of the agreement. See Privacy Policy Page
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Copyright & Trademarks
Copyright © 2003-2009 SpaShoppers.com. A division of Spa Parts, Accessories and Services, LLC. The content, format and imagery of the SpaShoppers.com Website are copyrighted under United States law by SpaShoppers.com, a wholly owned subsidiary of Spa Parts, Accessories and Services, LLC, and are protected by worldwide copyright laws and treaty provisions. Unauthorized duplication is a violation of law. The content, format and imagery of the SpaShoppers.com Website may not be copied, published, broadcast, distributed, reproduced or transmitted in any way without the prior written consent of SpaShopper.com, LLC.

Site content and the compilation of content is protected by U.S. and international copyright laws. "SpaShoppers", "SpaShopper.com", Spa Parts, Accessories and Services and logos used to identify SpaShoppers.com or Direct2UHottubs.com LLC services and products are trade names of Spa Parts, Accessories and Services, LLC. Pending registration. Other product names, company names, logos, trade names, trademarks, or registered trademarks are the property of their respective owners. Nothing contained herein shall be construed as granting to you a consent, waiver or license under any copyright, trademark, patent or other intellectual property right of SpaShoppers.com or any third party.
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Charges
SpaShoppers.com accepts Visa, Master Card, Discover, & American Express. All orders including pre-orders, in stock orders, backorders and special orders placed through our online store and over the phone are processed real-time. This means that once you finalize your order, your credit card will be billed immediately.

SpaShoppers.com reserves the right to charge additional shipping costs that it incurs in the process of shipping orders outside the contiguous US, including Hawaii, Canada, Alaska, Puerto Rico and the Virgin Islands.
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Risk of Loss
All items purchased from SpaShoppers.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier (UPS, FedEX, DHL, ESTES).
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Accuracy of Information
SpaShoppers.com attempts to be as accurate as possible when describing our products on the website; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, prices, colors or other content available on the site are accurate, complete, reliable, current, or error-free. The Content of the SpaShoppers.com, including but not limited to text, pricing, availability and descriptions may contain errors or inaccuracies, and may not be complete or current. SpaShoppers.com reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you submitted your order and confirmation was received). If a product offered by SpaShoppers.com itself is not as described, your sole remedy is to return it in unused condition for a refund. We apologize for any inconvenience this may cause you.
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Installations
SpaShoppers.com is not, and shall not be held, liable or responsible for any installations, costs associated with installations, misuse of products/goods or any defects/loss due to installation, or any damages or injuries as a result thereof or in connection therewith.
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Pricing
Except where noted otherwise, the List Price or MSRP (Manufacturer Suggested Retail Price) displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price or MSRP is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day.

With respect to items sold by SpaShoppers.com, we cannot confirm the price of an item until you order and that order is confirmed by our order processing department. Despite our best efforts, a small number of the items in our online catalog may be mispriced. If an item's correct price is higher than our listed price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
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Your Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. SpaShoppers.com does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use SpaShoppers.com only with involvement of a parent or guardian. SpaShoppers.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
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Representations and Warranties; Limitation of Liability
THE SITE IS PRESENTED "AS IS." WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THESE TERMS AND CONDITIONS OR THE SITE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT SUCH REPRESENTATIONS AND WARRANTIES ARE NOT LEGALLY EXCLUDABLE.

YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT BE RESPONSIBLE OR LIABLE (WHETHER IN CONTRACT, TORT OR OTHERWISE), UNDER ANY CIRCUMSTANCES, FOR ANY (a) INTERRUPTION OF BUSINESS; (b) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO THE SITE; (c) DATA NON-DELIVERY, MISDELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; (D) LOSS OR DAMAGES OF ANY SORT INCURRED AS A RESULT OF DEALINGS WITH OR THE PRESENCE OF OFF-WEB SITE LINKS ON THE SITE; (E) COMPUTER VIRUSES, SYSTEM FAILURES OR MALFUNCTIONS WHICH MAY OCCUR IN CONNECTION WITH YOUR USE OF THE SITE, INCLUDING DURING HYPERLINK TO OR FROM THIRD PARTY WEB SITES (F) ANY INACCURACIES OR OMISSIONS IN CONTENT OR (G) EVENTS BEYOND OUR REASONABLE CONTROL.

FURTHER, TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) RELATED TO THE SITE REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY EXCEED ONE HUNDRED DOLLARS ($100.00).
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Applicable Law
By visiting SpaShopper.com, you agree that the laws of the state of Florida, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and SpaShoppers.com or any of it's affiliates.
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Indemnification
You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys’ fees, resulting from any third party claim, action, or demand resulting from your use of the Site. You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys’ fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.
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Limitation of Damages
Buyer's exclusive remedy for any breach of contract or warranty shall be limited to the price of the goods only. In the event of a breach or repudiation of this contract by Seller, Buyer shall not be entitled to recover any incidental or consequential damages as such terms that are defined in the Uniform Commercial Code.
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Disputes
With respect to any dispute regarding the Site, all rights and obligations and all actions contemplated by these Terms and Conditions shall be governed by the laws of Florida, as if the Terms and Conditions were a contract wholly entered into and wholly performed within Florida. Any dispute relating in any way to your visit to the Site shall be submitted to confidential arbitration or mediation in Pinellas County, Florida, except that, to the extent you have in any manner violated or threatened to violate our intellectual property rights or the intellectual property rights of our affiliates, partners or licensors, we may seek injunctive or other appropriate relief. in any state or federal court in the state of Florida, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. Each party will be responsible for its own costs associated with the arbitration and will share the cost of the arbitrator equally. The arbitrator will not be permitted to assess damages contrary to these Conditions of Use, including punitive damages or attorneys fees against SpaShoppers.com or Spa Parts, Accessories and Services, LLC
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General
You acknowledge and agree that these Terms and Conditions, which include our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Site, and supersede and govern all prior proposals, agreements, or other communications.

We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Site. Any changes are effective immediately upon posting to the Site. Your continued use of the Site constitutes your agreement to all such terms and conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site.

Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, or other form of joint enterprise between us. Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of these Terms and Conditions shall be unenforceable or invalid under any applicable law or be so held by any applicable arbitral award or court decision, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole. We will amend or replace such provision with one that is valid and enforceable and which achieves, to the extent possible, our original objectives and intent as reflected in the original provision.
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Bookmarking
The SpaShoppers.com website may only be added to a user's "Favorites". User agrees that they will not use software or tracking devises to bookmark any page of the SpaShoppers.com site that will allow for updates whenever a page is revised or modified. If such a bookmark exists, said bookmark will constitute a violation of the said terms and conditions agreement. The SpaShoppers.com website is constantly monitored for external threats and prohibited activity. Violators of this policy will be referred to civil or criminal authorities for prosecution.
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Violation of Terms & Conditions
In the event of any actual or potential violation of the terms & conditions, SpaShoppers.com reserves the right to suspend or terminate, either temporarily or permanently, any or all services provided by Spa Parts, Accessories and Services, LLC dba SpaShoppers.com, to block any prohibited activity (We will block your ip address from access to our website), or to take any other actions as deemed appropriate by Spa Parts, Accessories and Services, LLC dba SpaShoppers.com in its sole discretion. Users who violate these Terms may additionally incur criminal and/or civil liability. Spa Parts, Accessories and Services, LLC dba SpaShoppers.com may refer violators to civil or criminal authorities for prosecution, and will cooperate fully with applicable government authorities in connection with its investigations of any suspected civil or criminal violations.
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Colors
The colors you see depicting merchandise on your monitor depend on your monitor. Therefore, we cannot guarantee that your monitor's display of any color will accurately depict the actual color of the merchandise.
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Shipping/Freight Damage
Overview
It is important that you inspect your shipment thoroughly before accepting and signing for your merchandise; after you sign for the merchandise you are responsible for filing all claims with the shipper. Do not assume that your product is not damaged just because the box and packaging is intact. You must check for both internal and external damage before you accept delivery. If you notice your product is damaged, refuse the package and note the damage on the bill of lading. Please call our customer service department immediately at 1-866-829-3660 and inform us of the damage. After you sign for the package you are responsible for damages. Please make sure that you inspect all packages before you sign for them.

Obvious or Concealed Freight Damage
If you receive a shipment from an order that you placed with SpaShoppers.com with obvious or concealed freight damage, refuse the shipment and note the damage on the bill of lading. We will then order and ship a replacement for you. We will charge you for the replacement at the originally quoted price and credit you upon the return of the original. If you sign for the shipment without reporting any damage you are responsible for all damages and must make any claims with the shipper. Please make sure that you inspect all packages before you sign for them.

If you fail to report concealed or obvious freight damage to the carrier prior to signing for the shipment, neither you nor we have any recourse.
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Site Policies
There are other specific policies that govern your use of the SpaShoppers.com website, including Shipping, Return, Cancellation, Privacy, Security and other policies. YOUR PURCHASES ARE SUBJECT TO THESE POLICIES AND IT IS IMPORTANT THAT YOU REVIEW THEM.
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Refusal of Shipment
If a customer refuses goods that were to be delivered to them without going through our return process to receive an RGA# and Return Authorization, then the customer will be responsible for all return shipping charges including original shipping fees. SpaShoppers.com will also charge a 20% Handling Fee to cover it's costs with additional processing of the order and treat the refused shipment as a General Return with Restocking Fees.
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Modifications & Changes
SpaShopper.com, LLC reserves the right to update or modify these Terms and Conditions at any time without prior notice. We reserve the right in our sole discretion to: (a) make additions, deletions, and changes to our systems or services at any time; (b) edit or delete information, materials, or other site content at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Your use of the SpaShoppers.com Website following any such modification constitutes your agreement to follow and be bound by the Terms and Conditions as modified. For this reason, we encourage you to review these Terms and Conditions whenever you use this Website.
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Do you have questions?
Can't find what you're looking for? We have one of the largest selections of Hot Tub and Spa parts available on the web! If you have any questions or can't find a product, please call one of our friendly Customer Service Representatives Toll-Free at 1-866-829-3660 from 8 a.m. to 8 p.m. (EST), Mon-Sat. Or, send us a customer service request.
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